Does Turtle Beach do repairs?
They come with a thirty (30) day warranty period. We do not offer a fee-based repair service as the cost of such a service would be higher than the price of a replacement item. All available replacement parts for all of our products are listed on our online store at TurtleBeach.com.
Can Turtle Beach headphones be fixed?
Free of charge replacement parts are processed only by our Support staff under Warranty based on the purchase date. Cables that are permanently connected to a headset are not replaceable. In order to receive a Replacement Part under Warranty free of charge, please click here.
Do Turtle Beaches break easily?
Their products are more prone to breaking because they’re usually not expensive (low prices are the only way they try to compete with higher quality products). Turtle Beach and Triton have the most crushing reviews when it comes to durability.
Why did my turtle beaches stop working?
The microphone on your Turtle Beach headphones won’t work if you’re using the incorrect, or outdated version of the headphone driver. If you see your headphones here, update them, and this will likely solve your issue. Once you update your driver, make sure to restart your computer, so the changes are active.
Can I call Turtle Beach support?
For Turtle Beach product support please visit: Turtle Beach Support. For Customer Service, please contact: [email protected].
Why did my Turtle Beach headset break?
Why can’t I hear anything out of my Turtle Beach headset?
If you’re unable to hear sound through the headset clearly when it’s connected to a mobile device, then there may be an issue with the headset itself. In that case, please contact support. Replace the Xbox One Headset Adapter (if you’re using an older Xbox One controller with an adapter).
Why did my Turtle Beach Break?
How long do Turtle Beach headsets last before breaking?
So, how long does a gaming headset last? Modern gaming headsets last anywhere between 2-5 years. Less expensive models tend to break faster compared to more expensive versions. With proper care and cleaning, gaming headsets can last up to 7 years or more.
Why isn’t my Turtle Beach mic not working?
Fix 1: Enable your headset mic for recording Switch to the Recording tab and find your headset device. If you don’t see it, right-click on the empty area then select Show Disabled Devices. Right-click the headset then select Enable. Click Apply then OK.
How can I Fix my Turtle Beach mic?
To fix this issue, hold down the mic mute button for 10 seconds and then leave it for a few seconds. Now unmute the headset and check if the problem is solved. This might happen whenever you charge the headset.
What to do if your Turtle Beach controller breaks?
Always disconnect the Talkback Cable when carrying the product, so that the tip does not snap inside the controller. To prevent your cords from getting “chewed” you may try putting white vinegar on cables. Wired Headphones that have long cords should be occasionally untangled, before the repeated twisting breaks or shorts the internal wiring.
Is it free to replace a headset at Turtle Beach?
Free of charge replacement parts are processed only by our Support staff under Warranty based on the purchase date. Cables that are permanently connected to a headset are not replaceable. In order to receive a Replacement Part under Warranty free of charge, please click here.
Where can I buy new Turtle Beach parts?
They are only available directly from us and through our International Distributors as listed below: For all other Countries please contact our respective Distributors. For lightweight parts the following shipping options are available: Ground, Expedited, Priority, and USPS First Class (with Tracking).