How do I contact DFDS by phone?
Contact Us
| Query | Telephone | |
|---|---|---|
| Make a booking | 0871 574 7235 | [email protected] |
| Online assistance | 0871 574 7223 | [email protected] |
| Already booked? | 0344 848 6090 | [email protected] |
Are DFDS passenger ferries still running?
DFDS continues to operate all our passenger ferry schedules across Europe, except for the Copenhagen-Frederikshavn-Oslo route due to restrictions by the Danish and Norwegian authorities. Due to the limited number of passengers onboard our services, we have plenty of space to ensure social distancing.
Are DFDS giving refunds?
Reservation totally refundable if cancelled 48 hours or more before departure (on written request to the Customer Service – link on our web page).
Can I get an earlier ferry DFDS?
The DFDS Dover and Dunkirk ferries do allow amendments to be made at the terminal, subject to space availability. If you change your booking, you will be charged the difference between the port fare (Turn Up and Go fare) and your original fare.
Can I change my DFDS booking?
You are unable to make changes to your booking online once the journey has commenced. To change any parts of your booking whilst travelling, please contact us on live chat or for Dover-France or Newcastle-Amsterdam bookings call 0344 848 6090 and for Newhaven-Dieppe bookings call 0800 917 1201.
How do I contact Ferrysavers?
Contacting Allianz Worldwide Partners
- Allianz Worldwide Partners customer services: 020 8603 9653.
- Travel Insurance email: [email protected].
What does DFDS stand for?
Det Forenede Dampskibs- Selskab
In 1866 three Danish shipping companies were merged to form the oldest large shipping company in Denmark: DFDS, ”Det Forenede Dampskibs- Selskab” (The United Steamship Company).
How long do DFDS refunds take?
The monies are therefore frozen by your payment card and then it is automatically returned to your payment account within 3-5 working days. If your monies are not returned to your payment card within 5 working days, please contact our customer service department.
What happens if you miss your ferry DFDS?
If you missed your sailing, you have no claim for refund or credits of the amount paid for the trip. On our English Channel services, if you miss your ferry crossing for any reason, you can transfer free of charge (subject to availability) to the sailing directly after your original booked crossing time.
Can I stay in my car on a DFDS ferry?
During the crossing no passenger may be on the vehicle deck. vehicle types In order to get you and all vehicles safely and quickly on board, we need the exact details of your vehicle. To ensure a smooth check-in and boarding process, please include your vehicle type and registration number when booking.
How to contact DFDS Newhaven-Newhaven ferry?
Phone: +45 33 42 30 10. E-mail: [email protected]. Opening hours: Monday-Friday: 09:00-16:30 (CET) Contact details: Dieppe-Newhaven. For booking enquiries, information and online assistance on the following route: Western channel route: Newhaven-Dieppe.
How to contact DFDS Ferries in the UK?
Please note: If you are a resident in the United Kingdom, please visit the UK website for more information. E-mail: [email protected] For booking enquiries, information and online assistance on the following routes: E-mail: [email protected] Opening hours: Monday-Friday: 08:00-20:00 (GMT), Saturday-Sunday: 08:00-19:00 (GMT)
How to get in touch with DFDS customer service?
DFDS customer service will be happy to help you regarding any queries or concerns. Please get in touch! Frequently asked questions (FAQs) – if your question doesn’t feature in this list feel free to get in touch with our customer service team. See DFDS terms & conditions.
Where do I put my reference number for DFDS?
You can print or write down your reference number. If you make a phone reservation, they will ask you to make a note of your booking reference number. On the day of your trip, you have to show your booking reference number at the DFDS Seaways check-in booth.