How do I contact DFAS directly?
Call 1-800-321-1080.
How do I contact DFAS by email?
Claim forms must be submitted by mail or fax….
| Contact Us | |
|---|---|
| General Customer Service Questions | 1-888-332-7366 Email: AskDFAS |
| Advances | Fax: 216-367-3428 DSN Fax: 580-7839 Email to fax machine: [email protected] |
How long does a DFAS claim take?
Normal processing time for claims is 60 days from the date we receive it. If you’ve already submitted a claim and want to check the status, please call our inquiry line at 317-212-6167 between the hours of 8:30 a.m. and 3:30 p.m. eastern standard time.
How do I upload documents to DFAS?
It’s easy to use the online upload tool. Just click on the link, fill in the required information and attach a PDF of your completed and signed form and any associated documentation. When submitting additional documentation, it is important to include your name and social security number on every document.
Who is DFAS responsible for paying?
One of the most visible responsibilities of DFAS is handling military pay. DFAS pays all DoD military and civilian personnel, retirees and annuitants, as well as major DoD contractors and vendors. DFAS also supports customers outside the DoD in support of electronic government initiatives.
How do I contact my pay?
For any questions or concerns regarding myPay , call 888-332-7411 (option 5) for a customer service representative.
Who is the director of DFAS?
Audrey Y. Davis was appointed the Director of the Defense Finance and Accounting Service (DFAS) on June 21, 2020. Ms. Davis leads the day-to-day accounting and finance activities of the Department of Defense (DoD).
How can I get my husbands Les?
For copies of of an LES, call 1-888-332-7411 and choose option #2. To send your request via email, click in the top right hand corner of the www.dfas.mil homepage.
How long does it take for DFAS to do a VA audit?
An audit of your account requires researching pay information from both DFAS and VA. If you are due any money from DFAS, you will receive it within 30-60 days of receipt of your first CRSC or CRDP monthly payment. If DFAS finds that you are also due a retroactive payment from the VA, we will forward an audit to the VA.
How long does DFAS take to process back pay?
60 to 90 days
Our priority is to start your monthly payments, and then calculate and make any retroactive payment due. This may take 60 to 90 days after we receive all of the information. In some cases, additional information, research or computation is required.
How do I check my travel voucher status?
Army active duty, Reserve, National Guard and defense agency employees can also use myPay to check their status. Login and select “Travel Voucher Advice of Payment” from your main menu. Call 1-888-332-7366 (DSN 699-0300) the self-service telephone line to find out if your voucher has been paid.
What is beneficiary of arrears pay?
When a retiree dies, their final paycheck and any other money owed to them are paid to the person they designated as an Arrears of Pay (AOP) beneficiary. When you report a retiree’s death, DFAS will reclaim the retiree’s final month’s pay and audit the account.