What kind of company is Genesys?
Genesys, or Genesys Telecommunications Laboratories, Inc., is a Daly City, California-based company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software.
What do Genesys do?
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.
Is Genesys a global company?
Genesys is the global leader in cloud customer experience and contact center solutions.
Is Genesys a Fortune 500 company?
The close of a record year resulted in Genesys increasing its footprint in key industries including financial services, government, education, healthcare, telecommunications and retail. Notably, the company closed an eight-figure deal for Genesys Multicloud CX with a Fortune 500 financial holding company.
Is Genesys a good company?
Genesys is recognized among India’s Best Workplaces in IT & IT-BPM 2019. Every year, Great Place to Work® identifies India’s Best Workplaces in the IT & IT-BPM sector through an objective and rigorous workplace culture assessment process.
Who is the CEO of Genesys?
Tony Bates (06 May 2019–)
Genesys/CEO
Tony Bates is the Chairman and Chief Executive Officer of Genesys. He leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 5,000 employees.
What is Genesys platform?
The Genesys PureConnect platform With proven technology that guides seamless communication across digital and voice channels, you can connect with customers over phone, chat, text or social media—all within a single, powerful application.
Who owns PureCloud?
Genesys
In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.
How does Genesys PureCloud work?
PureCloud offers a global representation within a single dashboard of customer paths to meet service levels and better meet customer expectations. Through a 360-degree view and various customer interactions, performance indicators are obtained and allow to consolidate customer knowledge and commitments.
Is PureCloud a CRM?
Rationale: PureCloud was previously narrow in the types of CRM systems it hooked in and had limited support for account, contact and case lookups.
Is Genesys Cloud the same as PureCloud?
PureCloud is now Genesys Cloud. Genesys is changing the name of our flagship Software as a Service (SaaS) offering, PureCloud®, to Genesys Cloud™.
What is pure cloud?
PureCloud is a multifunctional tool created to effectively and efficiently manage contact centers and improve their customer experience. The solution takes into account contacts by inbound and outbound calls, chats, social networks, or email.
What kind of company is Genesys International Corporation?
Genesys International Corporation Ltd was established in 1995. We are pioneer in advanced mapping, survey and geospatial services. With the team of 2000+ professionals and rich experience, we deliver expertise services in Geographical Information System (GIS) and Geospatial Engineering domain.
What kind of business does Genesys intnl have?
Genesys International Corporation Ltd., incorporated in the year 1983, is a Small Cap company (having a market cap of Rs 369.87 Crore) operating in IT Software sector. Genesys International Corporation Ltd. key Products/Revenue Segments include Computer Software, Export Incentives and Other Operating Revenue for the year ending 31-Mar-2020.
What kind of company is Genesys Telecommunications Laboratories?
Genesys (company) Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software.
How long has Genesys been providing mapping services?
GENESYS is a Pioneer in providing Advanced Mapping, Survey and Geospatial Services since 1995. With 2000+ professionals, Genesys has worked on some of the world’s most challenging projects. We have a unique blend of understanding the emerging consumer applications around mapping technology.